Privacy Policy — ex88 Is Always Committed to Keeping Your Data Safe

1 Introduction & Scope

Ex88 (ex88.plus) provides online gaming services in Bangladesh and several other countries. We believe that protecting the privacy of each user's personal information is a fundamental responsibility. This Privacy Policy will tell you:

• What types of information we collect and why.
• How collected data is used and stored.
• Circumstances under which your information may be shared with third parties.
• What rights you have over your information.
• Details about our security measures.

This policy applies to the ex88 website, mobile app, and all related services. "Information" refers to any data that can directly or indirectly identify you.

2 What Information We Collect

Ex88 collects various types of information to deliver its services, maintain security, and improve your experience. The categories are detailed below:

2.1 Information Provided at Registration

• Full name and date of birth (for age verification).
• Mobile number and email address.
• Password (stored in encrypted form; we cannot view it).
• Residential address and country.

2.2 Payment & Financial Information

• Mobile banking number (Mobile Banking, Nagad, Rocket).
• Bank account details (where applicable).
• Transaction history and amounts.
• Deposit and withdrawal records.

Important: Full card numbers and bank PINs are never stored on our servers. All payment processing is handled directly by the payment gateway through their own secure systems.

2.3 Automatically Collected Information

• IP address and device type.
• Browser type and operating system.
• Time spent on the site and which pages were visited.
• Login and logout timestamps.
• Gaming activity and betting history.

2.4 Identity Verification Documents

• Copy of National ID (NID) or passport.
• Selfie or live photo (if required).
• Bank or mobile banking statement.

3 How We Use Your Information

Ex88 uses collected information only for specific and legitimate purposes. The main reasons we use your data are:

• Account Management: To create your profile, secure your login, and manage your balance.
• Payment Processing: Verifying accurate information for processing deposits and sending withdrawals.
• Security & Fraud Prevention: To detect multiple accounts, bonus abuse, and suspicious activity.
• Legal Obligations: To comply with AML (Anti-Money Laundering) and KYC regulations.
• Service Improvement: Data analysis to enhance your gaming experience.
• Customer Support: We may need to review your history to resolve issues and provide support.
• Promotions & Offers: Sending you relevant bonuses and promotions based on your preferences (with your consent).

4 Data Sharing & Disclosure Policy

Ex88 never sells or rents your personal information to advertisers or unrelated third parties. However, certain information may be shared in the following limited circumstances:

4.1 Payment Partners

Necessary payment details are shared with Mobile Banking, Nagad, Rocket, or your bank to process deposits and withdrawals. These partners operate under their own privacy policies.

4.2 Game Providers

When playing slots, fish games, or Live Casino games, your user ID is sent to the game provider's system. No personally identifiable information is shared.

4.3 Legal Authorities

We are legally required to disclose certain information in response to a court order or a valid request from a government authority. In such cases, we provide only the minimum information necessary.

4.4 Security Investigators

Limited technical data may be shared with specialist security firms investigating fraud or cybercrime — strictly for security purposes.

5 Cookies & Tracking Technologies

The ex88 website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security — the site cannot function properly without these.
• Performance Cookies: Helps analyze page load times and diagnose technical issues.
• Functionality Cookies: Remembers your language preference and customized settings.
• Analytics Cookies: Used to understand which parts of the site are most active — not personally identifiable.

You can manage cookies through your browser settings. However, disabling essential cookies may affect some features of the site.

6 Data Retention & Security

Ex88 uses industry-leading technologies and practices to keep your information secure. The key features of our security system are:

• 256-bit TLS/SSL encryption on all connections.
• Passwords are stored using bcrypt hashing — inaccessible even to staff.
• Server access is strictly controlled — only a limited number of authorized staff can access data.
• Regular security audits and Penetration Testing.
• Data backups are stored on separate, secured servers.

6.1 How long is data retained?

All information is retained while your account is active. Upon account closure:

• Financial and transaction data is retained for up to 5 years due to legal obligations.
• Personal data (name, mobile number) will be deleted as soon as possible.
• Gaming history may be retained in anonymized form for analytical purposes.

7 Your Privacy Rights

As an ex88 member, you have the following rights over your own information:

To exercise these rights, email our support team. We will respond within 30 days.

8 Minor Protection Policy

Ex88 is fully committed to keeping minors under 18 away from gaming. To achieve this, we:

• We verify date of birth at the time of registration.
• NID or birth certificate may be required in cases of suspected fraud.
• If a user is confirmed to be under 18, their account will be closed immediately.
• We do not knowingly collect data from minors, and any such data discovered will be deleted immediately.

9 Privacy Policy Updates

Ex88 may update this Privacy Policy in response to changes in technology, law, or business operations. When changes are made, our process is as follows:

• The date of any update will be noted at the top of the page.
• Members will be notified of significant changes via email or in-app notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request account closure.

We recommend checking this page regularly, especially when you receive a notification about a major update.

10 Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:

• Email: [email protected]
• Live Chat: Click the chat icon in the bottom corner of the site.
• For General Inquiries FAQ Page View.

We typically respond to privacy requests within 7 business days. Complex requests may take up to 30 days.